What to do when my email credits are insufficient?
There are 2 possible scenarios when eFlyerMaker tells you you don’t have enough credit balance :
- You actually need more credits for the number of contacts you have.
- There are a lot of inactive contacts that could get removed with a list cleanup and therefore give you a better usage of your email credit balance
In the first case, the only thing you can do is to buy more email credits before your next mail out. You could still do the following steps to see how many inactive contacts you have and how to clean up your list.
How to make an inactive contact active:
You can resend the confirmation email by going to lists→manage publications and click the "view" action next to the right contact. In this section you’ll be able to see how many contacts are unconfirmed.
At the bottom of this page you will have a button called Resend confirmation, this will send an email to all unconfirmed contacts so that they can confirm their subscriptions. This could be done once a week if you have a high volume of unconfirmed subscribers. Don’t worry, eFlyerMaker is limited at 3 attempts.
How to clean up your list :
Go to List, manage then click View and edit of the list you want to clean.
At the bottom of the page you have a button List Cleanup Click on it, this page will present to you the options of doing a cleanup, we recommend starting with Delete Permanent bounces after having resent the confirmation to your unconfirmed contacts, then you could do Delete Inactive Subscribers and Delete non-confirmed subscribers.