What to do when the number of subscribers doesn't match the number of subscribers that will receive your mailouts?
If you have a number of subscribers that doesn't match the number you can actually send mailouts to, is because of the difference between a confirmed subscriber versus an unconfirmed subscriber. The ones that are in your list, but who have not confirmed their subscriptions will not receive your emails.
To be able to see what is this number, you need to go into the List tab, choose Manage publications and click on view and edit of the publications you wish to look at. This page will allow you to look at the number of confirmed subscribers, the number of unconfirmed subscribers and the number of unsubscribers.
If you wish to delete these unconfirmed subscribers, we strongly suggest you start by deleting the older ones instead of deleting them all at the same time.
You can do a search to find the subscribers who haven't confirmed by going under the List tab and choose Manage. Click on View and edit of the list you want to search in. In the section List members do an advanced research by clicking on the "plus" sign.
Therefore, you will be able to enter the added date of a subscriber in the text box and choose the right fields in the next boxes. Finally, you will be able to export the search results and delete them. We suggest to export and verify the data before you delete them.